FAQ
Frequently Asked Questions
When will I receive my order?
The processing of your order, the manufacturing of the products and their delivery (free of charge) take between 10 and 20 business days. We do everything possible to ensure that you receive your order as quickly as possible without compromising the quality of our products.
How much does delivery cost?
We ship our products worldwide. There is no minimum order amount required and all our deliveries are free.
My order is not complete
If your order contains more than one item, they may be shipped separately depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.
I have not received my order
Issue with the postal service? Lost, broken or destroyed package?
With our PREMIUM Shipping, Vaelis Original™ handles all disputes for you. Customer satisfaction is our priority. We do not shift responsibility to the carrier and leave you to deal with it alone. We take full responsibility by immediately sending you a new package at our expense.
Please feel free to contact us by email at support@vaelis-original.com. Our team will do everything possible to meet your expectations.
What payment methods do you accept?
Your security is our priority: our site only offers safe and secure payment methods.
We accept:
- Credit cards
- Debit cards
- PayPal payments
Your banking or credit card details are never shared with us under any circumstances. All payments are secured by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
Yes!
The “HTTPS” in our store’s URL confirms the quality of our services. HTTPS is the secure version of “http”, using SSL/TLS protocols. It is used to protect financial transactions on e-commerce websites.
As e-commerce merchants, we understand that using SSL is now essential. It is the best way to protect your data and safeguard against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock icon in your browser’s address bar. It is also indicated by an “s” added to the “http” protocol in the website address, meaning “secure”.
Can I combine discount codes?
No. Except in special cases, we only accept one discount code per order.
How can I order a product?
We make shopping as simple as possible:
- Select the products you wish to purchase
- Click on “Add to cart”
- Click on the shopping cart icon in the top right corner to complete your purchase
You also have the option to create an account to make the process even easier.
I received an import tax
Vaelis Original™ ships its products worldwide in full compliance with regulations. However, the buyer is responsible for any import taxes in their country. We disclaim any responsibility in this regard.
Bulk orders
If you wish to place a wholesale order, please contact our team at support@vaelis-original.com.